Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
7.5
Location
9.0
Service
7.0
Dining
5.5
Guest reviews
7.0/10
based on 5 reviews
8.4
8.4/10 based on 2614 reviews
Frank
United States,
May
2024
6.8/10
I had a mixed experience at this hotel. The rooms were quite dated with no air-conditioning, but they were spacious and had a lovely view of the lake. The service was generally good but a bit slow at check-in. The location was convenient for exploring Tokyo and near the Shinkansen station, though a bit far from the outlet mall. The dining options were average and overpriced. The facilities were decent overall.
Rooms
7.0
The rooms were cozy and spacious with a beautiful view of the lake.
Service
7.0
The service was helpful and polite, although check-in took longer than expected.
Location
9.0
The hotel is in a perfect location for exploring Tokyo and near the Shinkansen station.
Dining
5.0
The dining options were average and quite overpriced.
Facilities
6.0
The hotel has standard facilities that meet basic needs.
Scott
United States,
April
2024
7.4/10
The log house I stayed in was well-maintained, and the toilet was clean with a hot shower, making it a comfortable stay. The entryway to the room was welcoming, but it took some time to obtain a morning tee-time at the Karuizawa 72 Golf Course. The hotel is situated near the Outlet mall, offering convenient access, although it's not in an urban area. The dining experience was decent but could use more western options. Overall, a good value for a stay with easy access to shopping and outdoor activities.
Rooms
8.0
The room in the log house was well maintained and provided a comfortable stay with a clean toilet equipped with a hot shower.
Service
7.0
The staff quickly assisted me in obtaining a morning tee-time at the Karuizawa 72 Golf Course, ensuring a pleasant experience. The service at the Japanese restaurant was satisfactory.
Location
9.0
The hotel is conveniently located near the Outlet mall and offers a hotel shuttle bus for easy access. It's close to the ski area and not far from Karuizawa train station, providing a great location for shopping and outdoor activities.
Dining
6.0
The dining experience was decent, but could benefit from more western options to cater to diverse tastes. The hotel offers square hamburgers, but more variety for breakfast would enhance the dining experience.
Facilities
7.0
The hotel provides basic facilities for a comfortable stay, but additional dining options would improve the overall experience.